Business efficiency is a critical part of growing a successful business. As you streamline your systems and processes, becoming more efficient will help you provide a better service for your customers, and should also make your business more profitable.
Paul Rhodes of Green Gorilla Apps has 20 years of experience of development work and has been working in mobile app development since 2002. He has a passion for developing apps that help you to create greater business efficiency.
A key question that comes up for businesses is, “Do we build our own solution to solve internal process issues, or do we use an off the shelf system?”
Of course, the real question people are asking is, “What’s the most cost effective way to streamline this process?”
The Pareto principle
A key factor in this is the Pareto principle, or the 80/20 rule, which states that there’s an unequal relationship between inputs and outputs. So 20% of the invested input is responsible for 80% of the results obtained.
Therefore it’s critical to work out which inputs are creating most of your results, and focus on those. If you can streamline the processes involved, even better.
Creating greater efficiency helps you cut out waste. As an example, in the book, The Lean Startup, Eric Ries says, “Lean means creating more value for customers with fewer resources. A lean organisation understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.”
Identify a core process
Once you’ve identified a core process that can be made more efficient, you can look at whether to go for an “off the shelf” product or whether to commission bespoke software. There are pros and cons to each.
First you’ll want to look at whether the product can be solved with an off the shelf product. If it’s a process shared by many businesses, then an existing product may be the best option. But if there’s anything unique about your process you may find bespoke software is the way forward.
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